Privacy Policy

Thank you for visiting the Enterprise Quotient ("EQ") website.

Enterprise Quotient Pvt Ltd ("EQ", "we", "us", or "our") understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing:

• Our website (https://geteq.ai)
• Our subscription-based SaaS platform
• Associated applications
• Consulting engagements, pilots, and workshops
• Any related services (together, our "Services")

This Privacy Policy is designed in accordance with:

• The Digital Personal Data Protection Act, 2023 (India)
• Applicable global data protection laws including GDPR (EU Regulation 2016/679), where relevant
• Industry best practices for SaaS data governance

Where we enter into a Data Processing Agreement (DPA) with an enterprise client and there is any inconsistency between this Privacy Policy and the DPA, the DPA will prevail.

In enterprise engagements, EQ may act as a Data Processor, while our client acts as the Data Controller.

Personal information means information or an opinion about an identified or reasonably identifiable individual.

Examples include:

• Name
• Email address
• Phone number
• Designation
• Organisation details
• IP address
• Device identifiers

Sensitive information may include information relating to:

• Health information
• Biometric identifiers
• Political opinions
• Religious beliefs
• Criminal records

EQ does not actively request sensitive information.

If sensitive information is required, we will obtain explicit consent unless otherwise permitted by law.

When you:

• Register for EQ SaaS
• Request a demo
• Participate in a workshop or pilot
• Subscribe to updates
• Contact us for support

We may collect:

• Full name
• Business email address
• Phone number
• Company name
• Role/Designation
• Billing details (processed via secure third-party payment providers)
• Organisational strategy data, goals, KPIs, cascades, metrics
• Uploaded files and dashboards
• Feedback and support queries

Our platform enables:

• Entry of strategy goals
• Cascade hierarchies
• Lead and lag indicators
• Performance dashboards
• Metric tracking
• Reporting data

This data belongs to the subscribing organisation.

EQ processes such data solely to deliver contracted services.

When you use our Services, we may automatically collect:

• IP address
• Browser type and version
• Device and operating system
• Geographic location (country level)
• Session data and usage logs
• Pages visited and session duration
• Referral source
• Clickstream behaviour

We use cookies and analytics tools to improve user experience and platform performance.

We may receive personal information:

• From enterprise clients (e.g., employer-provided data)
• From integrated business applications
• From marketing and analytics platforms
• From authorised third-party integrations

We treat such information in accordance with this Privacy Policy.

We retain personal information:

• For the duration of your subscription
• As required to fulfil contractual obligations
• To comply with legal and regulatory requirements
• For legitimate business purposes

Personal information may be deleted upon request, unless retention is legally required.

Where deletion is not feasible, we may anonymise or de-identify the information.

We collect and use personal information to:

• Provide access to and operate our Services
• Create and manage user accounts
• Deliver strategy-to-execution dashboards and reports
• Enable AI-assisted goal structuring and analytics
• Communicate service updates and legal notices
• Conduct analytics and product improvements
• Provide customer support
• Process payments and invoices
• Conduct marketing (with consent)
• Comply with legal obligations
• Protect our legal rights

We do not sell personal data.

EQ integrates AI capabilities to:

• Assist in structuring strategy and goals
• Generate cascades
• Analyse metrics
• Produce reports

Organisational data:

• Is not used to train public AI models
• Is processed only to provide Services
• Is subject to contractual confidentiality

Where third-party AI providers are used, appropriate safeguards are implemented.

We do not sell personal information.

We may disclose personal information to:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics providers
• Technical support vendors
• Professional advisors (legal, financial)
• Employees and authorised contractors
• Courts or regulators, where legally required
• Potential acquirers in the event of business transfer

Your data may be processed in India or other jurisdictions where our service providers operate.

Where personal information is transferred internationally, we implement reasonable safeguards to ensure compliance with applicable privacy laws.

You may have rights to:

• Access your personal data
• Request correction
• Request deletion
• Restrict processing
• Object to marketing
• Data portability (where applicable)

If you are using EQ through an enterprise account, please contact your organisation (Data Controller) first. We will assist based on their instructions.

To exercise rights, contact us at: privacy@geteq.ai

If you have concerns about how we handle your data, please contact us using the details below.

We will investigate promptly and respond in writing.

You may also contact the appropriate data protection authority in your jurisdiction.

We implement appropriate:

• Encryption (HTTPS/TLS)
• Access controls
• Authentication systems
• Infrastructure safeguards
• Confidentiality obligations for personnel

While we take reasonable measures, no internet transmission is completely secure.

We use cookies to:

• Maintain session functionality
• Improve platform performance
• Analyse usage patterns
• Support marketing activities

You can manage cookies via your browser settings. Blocking essential cookies may impact functionality.

Our Services may contain links to third-party websites.

We are not responsible for their privacy practices.

We may update this Privacy Policy periodically.

Changes will be posted on this page.

Material changes may be communicated via email or in-platform notification.

For any privacy-related questions or requests: